Privacy Policy Creation and Usability Tips

July 17th, 2009 by Linda Bustos

If you don’t have a star legal team to write your privacy policy, you can use the Privacy Policy Generator which will help you create a satisfactory privacy statement in minutes.

Once you have a privacy policy, make sure site visitors can find it. It’s a good idea to link to it from your footer menu, where most privacy policies are located. Don’t bury your privacy policy behind “Help,” “FAQ” or “Customer Service” – chances are it will never be found, and some people will not do business with you without reading your privacy policy.

Next, make sure you link to your privacy statement every time you ask for personal information, such as creating an account, making a purchase, entering a contest or signing up for emails.

Account Creation:

Email Signup Form:

You may also want to read this post: Registration Usability – Permission Email Dos and Don’ts.

As for the privacy policy itself, you can also boost its usability using FAQ-style bookmark links, which allow readers to scan the content topics and jump to what is of interest:

You can also boost readability by bolding headlines and sub-headlines and using short sentences and paragraphs. If you have trust seals and credibility indicators like the example above (Better Business Bureau, McAfee Secure etc.), now’s a good time to show them off.

Linda Bustos is an eCommerce Analyst for Elastic Path Software, a Java eCommerce software platform for online retailers. Linda blogs daily about Internet Marketing for online retail at the Get Elastic eCommerce Blog.

1 Comment

July 17th, 2009 by Carolyn Hodge (not verified)

Hello, thanks for bringing the privacy policy into the website development discussion. Its a critical part of increasing confidence and growing an online business. While a free privacy policy generator is better than "cut n' paste." There are some limitations to the accuracy and ability to maintain pace with recent regulations and laws with the free PP generators out there. That's why TRUSTe introduced a new privacy policy generator, its cheaper than a lawyer or your own precious time, and its more accurate and recent than the free versions out there. This is part of our new line of privacy and trust services to help small businesses have the same ability to build confidence and have legally compliant practices as big online brands. www.truste.com

Post new comment

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li>
  • Lines and paragraphs break automatically.
  • Each email address will be obfuscated in a human readable fashion or (if JavaScript is enabled) replaced with a spamproof clickable link.

More information about formatting options

About the Author

Linda Bustos
eCommerce Analyst
Read More

About ImageX Media

We're a Drupal design and development firm based in Vancouver BC. We're passionate about making sites that aren't just great looking, but work great too. Learn More