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Working alongside our talented team, the successful applicant will help us build compelling and exceptional websites, applications and mobile solutions. Our development team is focused on building the highest quality product and contributing innovative solutions back to the Open Source community.

Specific Activities Include:

• Requirements gathering, through workshops, interviewing and other techniques
• Documentation of requirements, features and user stories
• Working with the User Experience team on information architecture, user personas and user journeys, UI sketches, and wireframes
• Capturing of acceptance criteria, specification of test cases and conditions
• Preparation and delivery of user training
• Supervision of QA test execution activities
• Internal question and answer on features and application behaviours

To fit well for this role, you must be passionate about business goals and solutions, while being detail-oriented to document requirements and oversee verification of the product. You enjoy interacting with clients, and consulting on their needs using your industry expertise.

• Strong interpersonal skills, a positive attitude and team orientation
• Ability to handle a fast-paced work environment, deadlines and new challenges
• Bachelor’s Degree in a relevant field, such as Computer Science, Marketing, Business, or Web Technologies or equivalent
• Exceptional time management and organizational skills
• Superb verbal and written communication skills and engaging presentation style
• Capability to juggle multiple clients and projects simultaneously
• Familiarity with standard tools and technologies, such as Jira
• Ability to travel across North America approximately 10% of the time (1-2 trips per quarter)

Working alongside our talented team, the successful incumbent will help us architect and build compelling and exceptional websites, applications, and mobile solutions. You will work with our development team to build the highest quality product and contribute innovative solutions back to the Open Source community.

We're looking for a web coding whiz who loves to solve problems and rise to new challenges.

Minimum 5 years experience and post-secondary education in the following areas:

• Fluency in Drupal, HTML 5, CSS 3, JavaScript (DOM and JQuery)
• Thorough understanding and proven implementation of W3C Web Standards
• Advanced proficiency in LAMP stack (Linux administration, Apache configuration, MySQL database, and PHP web development)
• Proficiency in Drupal site engineering, module development and theming
• Experience with REST and SOAP
• Experience integrating open source and third party applications into existing systems
• Passion for learning new technologies and staying ahead of the curve with continued personal development
• Substantial knowledge of pre-existing solutions and techniques for solving problems
• Strong research and problem-solving skills, with the motivation and resourcefulness to address unique client/project requirements and integrations without pre-existing solutions
• Sense of accountability and ownership for overall project outcomes
• Strong interpersonal and communication skills, a positive attitude and team orientation
• Ability to demonstrate project management and team leadership with peer coaching and mentoring
• Experience exhibiting technical leadership in client-facing interactions
• Ability to handle a fast-paced work environment, deadlines, and new challenges
• Experience with architecting system-wide solutions
• Experience reviewing pull requests of team members' code
• Experience collaborating with offshore development teams

Working alongside our talented team, the successful incumbent will help us architect and build compelling and exceptional websites, applications, and mobile solutions. You will work with our development team to build the highest quality product and contribute innovative solutions back to the Open Source community.

We're looking for a web coding whiz who loves to solve problems and rise to new challenges.

Minimum 5 years experience and post-secondary education in the following areas:

• Fluency in Drupal, HTML 5, CSS 3, JavaScript (DOM and JQuery)
• Thorough understanding and proven implementation of W3C Web Standards
• Advanced proficiency in LAMP stack (Linux administration, Apache configuration, MySQL database, and PHP web development)
• Proficiency in Drupal site engineering, module development and theming
• Experience with REST and SOAP
• Experience integrating open source and third party applications into existing systems
• Passion for learning new technologies and staying ahead of the curve with continued personal development
• Substantial knowledge of pre-existing solutions and techniques for solving problems
• Strong research and problem-solving skills, with the motivation and resourcefulness to address unique client/project requirements and integrations without pre-existing solutions
• Sense of accountability and ownership for overall project outcomes
• Strong interpersonal and communication skills, a positive attitude and team orientation
• Ability to demonstrate project management and team leadership with peer coaching and mentoring
• Experience exhibiting technical leadership in client-facing interactions
• Ability to handle a fast-paced work environment, deadlines, and new challenges
• Experience with architecting system-wide solutions
• Experience reviewing pull requests of team members' code
• Experience collaborating with offshore development teams

Working alongside our talented team, the successful incumbent will lead and successfully deliver compelling and exceptional websites, applications and mobile solutions for our clients. Common tasks and expectations of the role:

As a PM you will:

• Manage projects following ImageX's project management process, employing an Agile methodology adapted to client needs, including scope, budget, and timelines
• Accountable to manage scope, schedule, budget, quality, and all project deliverables
• Monitor, track, and report on the overall schedule of projects
• Write and manage agendas, summaries, minutes, and assigned tasks
• Perform regular risk assessments on projects and proactively plan strategies to minimize and mitigate risk
• Provide regular reports to all internal and client stakeholders on project status
• Prepare weekly burndown reports
• Perform accurate initial project set-up and tracking through our project management and issue tracking system (JIRA) and our time tracking system (Harvest)
• Manage the development of requirements, information architecture, and content delivery plans
• Delegate work to the development team and provide guidance as needed
• Communicate, problem solve and collaborate with the team about risks, issues, and opportunities
• Act as a consultant in client negotiations and presentations, assisting in the up-sell process and creating value
• Oversee quality assurance throughout the project lifecycle, including the planning of review activities and scheduling of formal test execution via our QA team
• Coordinate user acceptance testing with client
• Provide suggestions on methodology, processes, and tools to increase team effectiveness
• Keep team highly motivated and help us build high levels of client satisfaction
• Achieve same-day responsiveness to all client reach-outs
• Earn clients' trust through clear, polished messaging, ensuring that all deliverables demonstrate our due diligence and client-centred approach

To be successful in this role you'll need to be a confident decision maker and problem solver who's resourceful, proactive, solution-oriented and client focused. We're looking for someone who can exhibit remarkable foresight to avoid and minimize risk. You have a passion and commitment to building ongoing, long-term relationships with our clients. The ideal candidate is someone who can connect well with others while leveraging their teams' web/mobile technology expertise. The ability to effectively manage several projects concurrently is a requirement of this position.

• Bachelor's Degree in a relevant field, such as Computer Science, Marketing, Business, or Web Technologies or equivalent
• Minimum of 5 years' experience in project management in an Agile environment
• Minimum of 2 years' experience in a web development agency
• Strong understanding of the development of dynamic websites, user experience design principles
• Exceptional time management and organizational skills
• Superb verbal and written communication skills and engaging presentation style
• Capable of juggling multiple clients and campaigns simultaneously
• Relishes the daily challenges and unforeseen changes typically faced in a service agency environment
• Ability to understand technical as well as business requirements and confidence in consulting with clients on best practices or providing viable solutions
• Leadership skills and business acumen with a desire to contribute to the continued growth and development of the company
• Passion for excellence at every level
• Ability to motivate a team of creative and technical specialists to do their best work
• Actively keeps abreast of web and PM industry developments
• Able to travel across North America approximately 10% of the time (1-2 trips per quarter)

• PMP designation and Agile methodology training (Certified Scrum Master certification is preferred)
• CMS technologies (preferably Drupal)
• Business analysis skills
• Familiarity with web technologies such as PHP/MySQL, JavaScript, CSS, and HTML
• Familiarity with development and process tools such as JIRA, Basecamp, Smartsheet, MS Project, etc.

As a Sr. UX Designer, you will work closely with our internal teams to support both projects and sales. You are comfortable acting as a conversation kickstarter, trusted advisor, and chaos wrangler. You have experience collaboratively scoping projects and providing design estimates as well as evidence-based design recommendations.

You enjoy being in a consultative, client-facing role and are exceptional at managing your work. You relish defining the ‘fuzzy front end’ of design including facilitating design discovery sessions to understand the big picture and translating these discussions into design requirements, workflows, and actionable deliverables such as a robust information architecture and wireframes.

• Exceptional ability to guide and advise clients to elicit business,  technical and design needs to strengthen their business.
• Strong, effective verbal and visual communication skills--and you know when to go broad, and when to go deep
• Comfortable interfacing with stakeholders to pitch services and facilitate collaborative meetings.
• Ability to travel 5-6 times a year (usually for a few days to the US)
• Ability to articulate your design rationale with the internal team and clients
• Knowledgeable about a variety of user research methods
• Someone who thrives in diversity in projects and industries

• Prior agency experience
• Active contributor in your areas of expertise (i.e., writing blog posts, attending conferences)

Key Responsibilities of the Job:

The foundation of the Services Account Manager role is in looking after ImageX’s long-term clients. These clients look to the company for a variety of services, ranging from a few hours per month of enhancements to extensive quarterly cycles of content and functionality enhancements to their website.

Account Management:

• Manages a portfolio of long-term clients, scheduling and overseeing on-going enhancements to their web sites
• Builds relationships with key client team members, developing loyalty and satisfaction over the long-term (e.g. weekly touchpoints with the client company’s Marketing Manager)
• Captures clients’ requests and requirements. Defines and allocates smaller tasks among the team, and scopes and evaluates larger pieces of work for potential future projects.
• Coordinates the workload of a team of assigned remote developers delivering on the clients’ technical upgrades and enhancements
• Schedules other specialists as required, e.g. for consulting on visual design, website content or the provision of training
• Handles project setup and administration with the company systems
• Oversees budget, schedule, scope, quality and customer service on the client engagements
• Assists Sales with up-selling of new or ongoing projects or services or periodic renewals
• Works with internal colleagues to contribute approaches to enhance or develop client services

Other opportunities – i.e. Project Management:

The Services Account Manager may also be able to contribute to shorter-term delivery projects arising from those client relationships, such as small, ground-up website implementation or enhancement projects. This is done following ImageX’s project process, employing an adapted Agile methodology, and diverse tools such as BaseCamp and Jira. Contributions may be in project management, analyst or QA capacity, depending on the Services Account Manager’s skill-set.

To be successful in this role you’ll need to be a superior problem solver who’s resourceful, proactive and solution-oriented. You’ll need to have superior organizational abilities and excellent people and customer service skills. The ideal candidate is someone who can connect well with clients and team members while leveraging their project expertise and familiarity with the web and associated technologies. Being able to manage several service agreements concurrently without missing a beat (and a deadline!) is a requirement of this position.

• Exceptional communication and customer service skills.
• Exceptional time management, organizational and delegation skills
• Strong sense of responsibility, initiative, prioritization, ability to meet deadlines
• The ability to juggle multiple clients and service agreements simultaneously
• The ability to motivate a team of creative technicians to do their best work
• Minimum of 2 years experience in client service, ideally a web development agency

• Project management skills, including Agile methodology training and experience
• Strong understanding of the development of dynamic websites, user experience design principles and Content Management System technologies (preferably Drupal)
• Familiarity with web technologies, such as PHP/MySQL, JavaScript, CSS, and HTML
• Ability to understand technical requirements as well as business requirements, and confidence in consulting with clients on topics such as best practices, long-term solutions or strategies to facilitate growth
• Leadership skills and business acumen with a desire to contribute to the continued growth and development of the company
• Active involvement in web design or technology communities while tracking new trends and opportunities that can be leveraged for clients