NMS Labs Case Study
Overview
NMS Labs, a laboratory testing services provider, sets the standard for excellence in clinical toxicology and forensic testing, offering state-of-the-art tests, accurate results, expert services, and innovative solutions to clients worldwide.
We provided new web design templates to fully redesign the homepage and revamp internal pages on the site. We also developed multiple new components to better showcase the client’s content. We improved the test catalog functionality by adding import, process, display and search features.
What They Needed
NMS Labs initially worked with ImageX under a service agreement which quickly grew into a project as the Business Analyst team audited. The team raised certain needs and provided key recommendations including:
- Improvements to overall website UX to better showcase content
- Drupal 9 and PHP upgrade
- Major overhaul and enhancements to their main offering, Test Catalog and support for future functionality
How We Helped
We redesigned and optimized the site with new web templates and a focus on mobile-first design; alongside an update from Drupal 8 to Drupal 9 (and later on to Drupal 10). We also developed major improvements to the search filtering harnessing the latest Solr technology, and content showcase of their test catalog with intricate search features. Finally, we implemented a stronger caching feature to handle the large database within the search, this had been a major issue previously with the search/site crashing.
The team continues to work with NMS Labs for proactive security, version, and UX updates.
Words from
the client
“Their team demonstrates timely delivery, prompt responses, excellent project management, and comprehensive post-launch support.”
- Chae No, Digital Marketing Manager
The Results
Since launching the redesign, NMS Labs has seen dramatic improvements across key metrics:
- Increase in user engagement, as visitors interact more deeply with the test catalog and content
- Bounce rate plummeted from 38% to just 2%, reflecting the impact of enhanced UX and faster load times
- Faster search response, thanks to Solr-powered filtering and upgraded caching
- Seamless scalability, with the site now handling large query volumes without downtime
These gains underscore how thoughtful design, modern Drupal upgrades, and performance optimizations can transform a mission-critical digital platform.
