Careforth (Formerly Seniorlink) Case Study
Overview
Careforth, formerly known as Caregiver Homes in some states, has undergone a significant rebrand to better reflect its mission of supporting family caregivers. Careforth provides professional coaching, emotional and financial support for families caring for loved ones. They serve Medicaid-eligible individuals and their families in select states, as well as members enrolled in Medicare Advantage and their families nationwide through a structured family-caregiving program.
As part of its commitment to caregivers, Careforth offers Vela Learn (velalearn.com), a web-based caregiver knowledge library designed to provide professional personal education, meet caregiver education requirements, and host program content modules for Careforth’s external partner programs. Additionally, for healthcare partners, Careforth delivers services, support, and technology that engage and empower family caregivers, ensuring they have the resources they need.
What They Needed
Vela Learn ran on Drupal 7, which provided a user experience that no longer met the needs of its users and future programs. As a result, it required an upgrade to Drupal 10, alignment to Careforth’s new brand, improved reporting, and more efficient user workflows.
The goal of the Vela Learn solution was to leverage technology to provide an efficient, frictionless, personalized, interactive, and intuitive experience that enables professional users and caregivers to access the most relevant resources and tools they need.
How We Helped
We implemented the website using Drupal with a base Bootstrap theme, extended using Bootswatch for lightweight styling and integrated the Healthwise RESTful API. Integration with the Seniorlink/Vela SSO IdP was configured using standard contributed Drupal modules for Single Sign-On with Active Directory/LDAP and integration with AWS Translate was configured using standard contributed Drupal modules for machine translation. We now provide ongoing support to the team.
Words from
the client
Their expertise was evident in every phase of the project. Their ability to deliver top-notch work without exceeding our budget was a testament to their efficiency and commitment to client satisfaction.
- Craig Paulnock, VP, Digital Platforms
The Results
1. Migration of Vela Learn Content to Careforth Learn
The migration of content from Vela Learn to Careforth Learn has been successfully completed. All content is now accessible to end users as per the outlined specifications. The new platform provides a seamless experience for caregivers, maintaining the expected structure and accessibility.
2. Uptime and Performance
The platform has met its performance and uptime goals. Initial assessments indicate stable operation and reliable access for users.
3. Metrics and Reporting
User activity tracking is fully integrated into Matomo and Tableau, allowing the team to monitor engagement and platform usage. They are actively developing reports to provide insights into the data outlined in the project deck, ensuring meaningful analytics for ongoing improvements.
4. Team Member Satisfaction
Early anecdotal feedback suggests an improvement in user experience. Caregivers have reported greater ease in finding, accessing, and reading content in Careforth Learn compared to Vela Learn. The ability to search and preview content before logging in has been noted as a valuable enhancement.
