City of Burnaby Case Study
Overview
The City of Burnaby needed a long-term partner to support and maintain their Drupal sites: burnaby.ca, foodburnaby.ca, and golfburnaby.ca. The partnership required working with their hosting partner and collaborating with their Marketing and IT teams to ensure the sites are secure, up to date, operationally supported, fully functional, and is continuously improving.
What They Needed
The previous City of Burnaby’s corporate website, Burnaby.ca, consisted of a single Drupal code base hosted with Acquia and the client needed a support partner to maintain website support, such as CMS security. The City of Burnaby also needed support for the development of new features, website improvements and enhancements.
How We Helped
We conducted the following support activities across their sites:
- Sustainment of websites — Apply Drupal updates and patches
- Maintain existing capabilities — Ongoing support of bugs, features, and small enhancement requests
- Improve existing capabilities — Review existing analytics and user behaviour, propose improvements, prioritize and backlog grooming, and feature research, design, development, and implementation
- New website enhancements — Feature research, design, development, and implementation
In addition, documentation and training on all relevant solutions, systems and processes, were provided as needed.
Words from
the client
“That’s what you call full service support!”
The Results
We started with a short-term service agreement supporting two sites and now we support a third site with a long-term contract in place to maintain, support, and enhance the City’s sites.
