Samuel Merritt University Case Study
Overview
We provided website support services for an accredited health sciences institution located in Oakland, California. The University offers degrees in nursing, occupational therapy, physical therapy, physician assistant, and podiatric medicine, as well as provides enriching real-world learning opportunities.
We provided assistance with updating their website on a regular basis and long term management, as well as executed a website upgrade from Drupal 8 to Drupal 9 and updated the firm's database to MariaDB version 10.3.
What They Needed
Samuel Merritt was looking for a partner who could provide additional support for their website outside of their in-house team. They needed an organization with the technical expertise required to maintain their Drupal website and complete an upgrade from Drupal 8 to 9. The client also seeked guidance in effective storytelling and SEO improvements.
How We Helped
We helped Samuel Merritt upgrade from Drupal 8.11 to Drupal 9.3.14, upgrade their database system MariaDB to the latest version and a RHEL Server Update (Apache, PHP, MySQL database). We also provided support for SEO improvements and training sessions for Layout Builder. We now continue to work with the team to provide ongoing support for their site.
Words from
the client
"ImageX's project management style is top-notch. The team facilitates weekly status meetings and keeps to the timeline. Their developers are of high quality and responsive to requests."
- Enterprise Apps & Systems Manager, Shruti Rathnagiriswaran
The Results
The Samuel Merritt website upgrades and ongoing support delivered measurable benefits:
- Seamless Upgrade: Drupal 8→9 and MariaDB 10.3 migrations completed with zero downtime
- Performance Boost: Page load times improved, enhancing the student and applicant experience
- Operational Efficiency: Content teams now deploy updates faster using Layout Builder
- Fewer Support Tickets: Monthly support requests dropped thanks to proactive maintenance
- SEO Gains: Organic search visibility increased within three months of our SEO recommendations
- Ongoing Confidence: Weekly status meetings and transparent communication earned praise from the Enterprise Apps & Systems Manager
With robust technical expertise and a collaborative approach, ImageX keeps Samuel Merritt’s site secure, performant, and ready to support its mission.
