The Importance of Customer Satisfaction

Customer satisfaction is the difference between surviving and thriving. It doesn’t matter if we’re talking about a B2B or a B2C marketplace — we’re all living in a human to human world. Customer satisfaction is not just a business KPI we measure, it is core to our organization’s values. With each project we strive to establish a connection with a client that transcends the delivery of the initial project and becomes a long term relationship. So when a client takes the time to leave a thoughtful and thorough review we are delighted and proud! And with that we’re thrilled to share our latest reviews on Clutch.co. This brings the total to 25 reviews with an overall all 4.9/5 star rating.

YMCA of Western North Carolina

The Project ImageX comprehensively redesigned two regional YMCA platforms by migrating the sites to Open Y and implementing a robust CMS to enhance functionality, improve UI/UX features, and allow easier maintenance. The Feedback Total views of both websites increased significantly, achieving respective growth rates of 152% and 129%. ImageX’s exceptional project management, attentive QA testing, and willingness to think through challenges helped the partnership succeed. Read the complete review.

Steptoe & Johnson PLLC

The Project ImageX has assumed responsibility for website maintenance and management, including implementing security updates and enhanced features. The team also assists with graphic design. The Feedback ImageX’s team inspires confidence because of their reliability, efficiency, and timeliness. They show a keen understanding of business goals and a willingness to adapt to organizational culture. Read the complete review.

The Bottom Line

Customer satisfaction not only impacts your bottom-line, it also impacts your team's morale and retention. There is no achieving high customer satisfaction without having an incredible team. All credit is due to every team member for their amazing level of contribution to creating such happy, and loyal clients. Thank you!

Main photo by David Clode on Unsplash